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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sidney Watkins

July 17, 2024

1  out of  5 rating by Sidney Watkins
"Have really like the people at Brian Jones state farm They are very friendly and helpful."
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Miracle Bankston

July 17, 2024

1  out of  5 rating by Miracle Bankston
"Kristine Gerrish is HORRIBLE and very disrespectful. Please go elsewhere if you can!!!!"
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Elizabeth Creekmore

July 13, 2024

5  out of  5 rating by Elizabeth Creekmore
"We had a great experience at Brian Jones State Farm Insurance! They were quick to call back and Christi knew her stuff! Got us great rates with better coverage than we had prior. Even got some goodies on the way out."
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anslie pollard

July 11, 2024

5  out of  5 rating by anslie pollard
"So easy to work with and great customer service!!"
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Katelynn Money

July 11, 2024

5  out of  5 rating by Katelynn Money
"Definetly recommend BJSFagency!! An amazing team working together to satisfy you!!"
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James Tucker

July 10, 2024

5  out of  5 rating by James Tucker
"Brian Jones State Farm is first class southern hospitality with a friendly hometown warmth that makes family protection #1. Thanks for always being available taking care of the customer"
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July 10, 2024

5  out of  5 rating by Ian
"Had an awesome experience with Luke, very informative and helpful with my needs. Highly recommend not to mention affordable with remarkable coverage. Go see Luke for your insurance needs!"
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Karen Brown

July 9, 2024

5  out of  5 rating by Karen Brown
"Miss Christie Was absolutely a godsend this morning. Is both professional and personable. She worked and worked so diligently To obtain the very best information that she could and made sure that my prospective mortgage officer had that information. I was calling her in alabama from central florida and she took as much time as I needed... I immediately chose them as my insurance company just based upon her information, personality, and pricing. When we move up.I cannot wait to meet her in person.As well as the other members of this agency."
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Steven Haller

July 2, 2024

5  out of  5 rating by Steven Haller
"Friendly, Professional people here that answered all of my concerns. Seemed to be fair prices for my home and autos."
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Sharon Ward

May 28, 2024

5  out of  5 rating by Sharon Ward
"This office has been awesome, they have answered every question I had and helped with getting the best coverage for my family. When my granddaughter was involved in a wreck, they helped us get it all taken care of and called me to make sure it was going ok. When we purchased her new car, Jason didn't leave that evening before he added it on my policy and sent the temporary card by email for her to have proof. I recommend this office to any and every one, call them, get a quote. They treat you like family."
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Linda Piper

May 2, 2024

5  out of  5 rating by Linda Piper
"Christi Wood spent a lot of time working with us to ensure that we got the insurance we needed. She was very knowledgeable and extremely easy to work with. This insurance company gave us incredible rates that were far better than other companies in the area. I would highly recommend Christi and Brian Jones Insurance company."
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Headland Alabama

April 30, 2024

1  out of  5 rating by Headland Alabama
"Jason the branch manager is incompetent. He and his office were asked 2 years ago to split a policy. These policies were paid separately out of two different accounts for two years and yet today they call me to tell me I'm responsible for the one i was supposed to be taken off of! They cant seem to get anything right! Stay away from these people!"
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Rita Dean

April 26, 2024

5  out of  5 rating by Rita Dean
"Brian and Stephanie were wonderful in helping to get our roof replaced. They made sure our claim and inspections were accurate, stayed in contact, and continued to work with us until we were satisfied. Jason has always been very helpful in answering any questions we’ve had regarding coverage over the years."
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Susanne Richardson

April 25, 2024

5  out of  5 rating by Susanne Richardson
"Love the personal service"
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Tracy Singleton

March 17, 2024

3  out of  5 rating by Tracy Singleton
"Would have given them a five but when I needed my coverage the most that I had been paying for , I find out that it's not covered so my advice is to you always ask lots of questions because some only want to sell a policy. Like a good neighbor State Farm may not always be there!!!!"
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Casey Warnock

March 15, 2024

5  out of  5 rating by Casey Warnock
"Great team who genuinely cares for their customers!"
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Dave Roberts

March 4, 2024

5  out of  5 rating by Dave Roberts
"Today my wife spoke with Christi Wood at Brian Jones Insurance Agency and she was very kind, informative and fast on getting an insurance quote. We look forward to doing business with you all!"
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CAROLYN Williams

January 26, 2024

5  out of  5 rating by CAROLYN Williams
"I have been a State Farm customer for many years; simply put, I get great service and professional support. Stephanie in Brian Jones Office, Dothan, Alabama epitomizes my point. I walked in the office needing help with a claim, from an auto accident (which I was not at fault.) Stephanie not only reached out to the other party's insurance company, but she also attempted to submit the claim on my behalf. The problem with the submission was due to errors linked to the other party's insurance information. I value people like Stephanie; who don't mind going the extra mile. Thank You."
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Grant Kumsomboone

December 20, 2023

5  out of  5 rating by Grant Kumsomboone
"We love State Farm with Brian Jones! Christi is my agent who helps me with everything. She responds in a timely manner and handles all that I ask of her. We are pleased with our coverage. They beat everyone else’s price and offered more coverage for less. Give them a call!"
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Timothy Kelley

December 19, 2023

5  out of  5 rating by Timothy Kelley
"Christy and the State Farm team worked quickly and professionally to resolve my plumbing problems."
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Ms. Curves

December 18, 2023

5  out of  5 rating by Ms. Curves
"Jason, Stephanie, & Estelle possess “good, old fashioned” customer service that doesn’t stop with just a quick answer. With our 2022 issue, Stephanie & Estelle continued to make calls to corporate divisions until they got the “issue” completed AND Jason then called us back with clear answers, and a true timeline. Jason even called us back weeks later to ensure that we were satisfied. Wow!"
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Hudson Lien

December 18, 2023

5  out of  5 rating by Hudson Lien
"Friendly staff! Expert advise! Best customer service!"
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Tami Isdale

December 18, 2023

5  out of  5 rating by Tami Isdale
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Arthur Steadman

December 18, 2023

5  out of  5 rating by Arthur Steadman
"We switched from Travelers and are saving almost $200 a month for 2 autos and a camper. Brian Jones State Farm has been great to do business with. Christi has been very helpful and she is always a phone call or text away."
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Greg Phillips

December 18, 2023

5  out of  5 rating by Greg Phillips
"My experience has been great. I saved more than $35 a month when I switched over from my previous insurer. Christi has been great to deal with and has helped me out whenever I had questions."