State Farm® Insurance Agent Brian Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bill Whittington
October 10, 2025
5
out of
5
rating by Bill Whittington
"Thank you for the fine customer service, professional and friendly attitudes."
Amanda Montgomery
October 10, 2025
5
out of
5
rating by Amanda Montgomery
"Excellent customer service! Kathryn was very efficient and helpful with solving any questions I had."
Timothy Ward
October 10, 2025
5
out of
5
rating by Timothy Ward
"I have never had a problem with him.They've always been very nice and helpful"
Aurienta Douglas
October 1, 2025
5
out of
5
rating by Aurienta Douglas
"I love State Farm. Kathryn is so sweet and so helpful. And called back when she said she would and I love that. She was very sweet and helpful. I would recommend this office every time!"
We responded:
"Kathryn is a true asset to our office, and we appreciate your kind words! Thank you for your business!"
Chance Goldsmith
September 30, 2025
5
out of
5
rating by Chance Goldsmith
"The staff at Brian Jones - State Farm has been nothing less then professional. They answer all questions and explain any changes or policy updates with proficient understanding. I highly recommend them to anyone needing any kind of insurance needs."
We responded:
"Thank you so much for your review Mr. Goldsmith! I am very thankful to hear that we got all your questions answered! "
Angelia Snell
September 29, 2025
5
out of
5
rating by Angelia Snell
"Very good on what you need. An will help if you ask question"
We responded:
"Thank you for your review! We’re always happy to answer questions and make sure you have the help you need!"
Bailey Peaden
September 29, 2025
5
out of
5
rating by Bailey Peaden
"Kathryn and the rest of the Staff at Brian Jones State Farm are always polite and very helpful."
We responded:
"Thank you for your feedback. We’re so glad Kathryn and our team have been able to provide you with helpful and friendly service. We truly appreciate your support and trust in us!"
Wyatt Sanders
September 23, 2025
5
out of
5
rating by Wyatt Sanders
"Kathryn was very knowledgeable and helpful during the process of swapping my vehicle policies over."
We responded:
"Thank you for sharing your experience! We’re so glad Kathryn was able to make your policy swap smooth and easy. We appreciate your trust in us."
Misty Chinn
September 17, 2025
5
out of
5
rating by Misty Chinn
"Stephanie from BJSF called me up. She had reviewed my policies, found savings I could be benefitting from, ran the numbers, and called me to explain! All I had to do was answer the phone! How refreshing to get a chance to save $ in today's climate, and I didn't even have to do the work to find it!? I appreciate the outstanding customer service and the effort this office provides to and for their customers."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Stephanie was able to help you uncover savings and make the process easy. At BJSF, we always strive to go the extra mile for our customers, and it’s wonderful to know that effort makes a difference. We truly appreciate your trust in us and look forward to continuing to serve you!"
Deborah Reaves
September 10, 2025
5
out of
5
rating by Deborah Reaves
"Jack Barlow was awesome. He met my needs and his customer Service is amazing. I will refer State Farm to all my family and friends. Very satisfied customer."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Texie Smith
September 2, 2025
5
out of
5
rating by Texie Smith
"Brian jones state farm. Ins are the best ever, they was on the spot as soon they hear about they, they took care of everything. That's awesome"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Kerry
August 28, 2025
5
out of
5
rating by Kerry
"Very courteous team, helpful and educational regarding the policies, and prompt in reaponse"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Heather Lunsford
August 27, 2025
5
out of
5
rating by Heather Lunsford
"This is the best agency. They always help when I need someone and are quick to get resolution."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Shunvita Roulhac
August 20, 2025
5
out of
5
rating by Shunvita Roulhac
"Ainslie C. has great friendly customer service skills. Highly recommend you give them a call."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Tiffany C
August 18, 2025
5
out of
5
rating by Tiffany C
"I was looking to get new car insurance that was affordable with the multi car discount well I can say that State Farm was and is my(Go To Car Insurance Agency) Kathryn was very professional and friendly she also answered all the questions that I needed to be answered for myself so if anyone is looking to get new car insurance STATE FARM Insurance Agency in Dothan Alabama is the one to call everyone there is so wonderful...Thanks You Guys!!"
We responded:
"Thank you so much, Tiffany! We’re so glad to hear Kathryn was able to provide the answers and support you needed. It means a lot to us that you trust our team as your go-to car insurance agency. We truly appreciate your kind words and look forward to continuing to serve you. "
Ben Pope
August 15, 2025
5
out of
5
rating by Ben Pope
"Have been with Brian and his team for over a decade and have always been taken care of. Recently had an issue(nothing to do with them) and Jack went above and beyond getting everything taken care of when he honestly didnt even have to deal with it.hands down the best team to work with!"
We responded:
"Thank you so much, Ben! We truly appreciate your loyalty over the past decade. We’re thrilled to hear Jack was able to go above and beyond for you. Our team always strives to take great care of our customers. Your kind words mean a lot to all of us at BJSF!"
Tanja Knight
August 14, 2025
5
out of
5
rating by Tanja Knight
"Amazing staff and service! Very attentive to their customers and a speedy turnaround when we had to file a claim; no question went unanswered. We appreciate BJSF and all they do for their customers!"
We responded:
"Thank you so much for your kind words, Tanja! We’re thrilled to hear you had a great experience with our team. Providing attentive service and quick support is always our goal, and it means a lot to know it made a difference for you. We truly appreciate your trust in BJSF!"
Nicole Godwin
August 12, 2025
5
out of
5
rating by Nicole Godwin
"My husband and I have been using Brian Jones State Farm for many years to insure our vehicles and home. We have never had to file a claim until last week, when my husband was in an auto accident. I had no idea where to start, other than to call the office and report the accident. I spoke with Jack Barlow, and he has been extremely helpful during this process! I cannot thank the team enough for giving me a peace of mind and the knowledge of how to proceed with a stressful situation."
We responded:
"Thank you for your kind review Nicole! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We truly appreciate your business, and look forward to continuing to support your insurance needs."
Beth Anne Mustin
August 12, 2025
5
out of
5
rating by Beth Anne Mustin
"Stephanie is always so helpful and courteous. From assisting me with our homeowner’s insurance during the purchase of our home to adding a new car to our auto plan, she was very thorough and answered all my questions with ease!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Rita Dean
August 8, 2025
5
out of
5
rating by Rita Dean
"I came in to insure a new vehicle. Kathryn and Jack were very pleasant and helpful and made sure I was taken care of. They helped me set up Drive Safe & Save to receive discounts on my premiums. The process was quick and efficient!"
We responded:
"Thank you Rita for the awesome review! We are so glad to hear that Jack and Kathryn have been helpful and taken care of your insurance needs. We strive daily to provide excellent customers and love to hear when we have done so. We truly appreciate your business and loyalty over the years. "
Rita Dean
August 8, 2025
5
out of
5
rating by Rita Dean
"Brian and Stephanie were wonderful in helping to get our roof replaced. They made sure our claim and inspections were accurate, stayed in contact, and continued to work with us until we were satisfied. Jason has always been very helpful in answering any questions we’ve had regarding coverage over the years."
We responded:
"Thank you Rita! Yours was a tough one :-) We are thankful for your business and continued trust in us! Jason and Stephanie are strong assets to our agency! "
Todd Hicks
August 6, 2025
5
out of
5
rating by Todd Hicks
"Kathryn was super informative and professional . Exceptional customer care ."
We responded:
"Thank you Todd for the thoughtful review. Excellent customer service is something we strive for every day. We're grateful for your long-standing support and sharing your experience with us!"
Faye Davis
July 27, 2025
5
out of
5
rating by Faye Davis
"I had a great experience and the employee Jack was very helpful and pleasant!"
We responded:
"Faye, thank you for the kind review! We’re so glad you had a great experience and that Jack was able to help—he’s a great part of our team! We appreciate you and are here any time you need us. "
Troy Hahn
July 24, 2025
5
out of
5
rating by Troy Hahn
"Quick cost effective Stephanie is top notch!"
We responded:
"Thank you for your 5 star review, Troy! We’re so glad to hear you had a quick and cost-effective experience. Stephanie truly is top notch, and we are glad to hear she made your experience a great one. Welcome to the BJSF family! We appreciate you."
Srikanth Bollampally
July 24, 2025
5
out of
5
rating by Srikanth Bollampally
"Ms. Stephanie Bostick helped us get new policy in Alabama state and it was great working with her as it was an hassle less experience . Keep doing the great work . Thanks"
We responded:
"Srikanth, Thank you so much for your kind words! We’re thrilled to hear that Stephanie made your experience smooth and hassle-free. Helping customers like you is what we love to do! Welcome to the Brian Jones State Farm! We are glad to have you!"