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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Terry Turner

Terry Turner

November 15, 2024

5  out of  5
rating by Terry Turner
"#1"
We responded:
"Thank you Mr. Terry! We appreciate your business and loyalty over the years! "
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Gary Smith

November 12, 2024

5  out of  5
rating by Gary Smith
"Very professional and quick to respond to the customer needs. I highly recommend Brian Jones for your insurance needs."
We responded:
"Thank you Mr. Gary! We appreciate your business and kind comments! It is our goal to be professional and quick to respond!! "
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Kati Pullins

November 12, 2024

5  out of  5
rating by Kati Pullins
"Great team! Super knowledgeable and cares about your family's needs ! Hats off to their great customer service !"
We responded:
"Thank you Kati for your review! We appreciate the opportunity to take care of your family’s insurance needs! We pride ourselves on customer service, and thankful it was top notch for you as well! Thanks for the feedback! "
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Annette Tobie

November 6, 2024

5  out of  5
rating by Annette Tobie
"Brian Jones and the State Family are just so Amazing!!! They took care of my parents and for many years they've been taking care of me and my family. Thanks for being that family we all can depend on. State Farm is always there. Thanks so much."
We responded:
"Ms. Tobie!! We are thankful to that family you can depend on and we are thankful for wonderful customers like you! You're right, State Farm is always there and we appreciate you :-)"
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Letroy Moe

November 4, 2024

5  out of  5
rating by Letroy Moe
"Very good information she was very helpful."
We responded:
"Thank you! We appreciate your business! "
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Deborah Taylor

October 31, 2024

5  out of  5
rating by Deborah Taylor
"Christie is very knowledgeable and helpful."
We responded:
"Thank you Mrs. Taylor! We appreciate your business! "
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Annalise Bostick

October 30, 2024

5  out of  5
rating by Annalise Bostick
"Best place ever! I love Mr Brian and everyone else!"
We responded:
"Thank you Annalise!!!"
Profile photo of Carol Johnson

Carol Johnson

October 30, 2024

5  out of  5
rating by Carol Johnson
"Brian Jones State Farm has always provided excellent customer service to me!! Brian and his staff take care of all my insurance needs and always answer any questions that I have. I am confident that I am in good hands with Brian and his staff!!!! Highly recommend Brian!!😊"
We responded:
"Thank you for your kind review!"
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Lisa Shockey

October 30, 2024

5  out of  5
rating by Lisa Shockey
"Brian Jones and his team have helped my family stay informed and insured for years with our policies! Brian knows his clients, his business and how to get things done. He goes above and beyond and is now a family friend. He has inspired his team to follow the same mindset which has set them apart. Thank you so much the the Brian Jones Team!!"
We responded:
"Thank you Lisa! We are thankful for a team of hardworking professionals! It's customers like you and your family that allows us to do what we do! Thank you for your business! "
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Lauren Murphy

October 30, 2024

5  out of  5
rating by Lauren Murphy
"Y’all are awesome!"
We responded:
"Thank you Mrs. Murphy! We appreciate your business! "
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Ainslie Condrey

October 30, 2024

5  out of  5
rating by Ainslie Condrey
"The best place to work at. Whoop whoop 🙌"
We responded:
"So glad to have you back with the BJSF team!!!! You are a great asset!! "
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Kara Birdsong

October 30, 2024

5  out of  5
rating by Kara Birdsong
"The team at BJSF made switching our home and auto a breeze!!! They not only made it the easiest transition ever, they were able to save us money!! Would highly recommend giving them a chance!"
We responded:
"Thank you, Kara, for your kind review! We appreciate your positive feedback and so glad to have the Birdsong family as part of the BJSF family! "
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Krissie Siniard

October 30, 2024

5  out of  5
rating by Krissie Siniard
"You guys are amazing! Keep doing what you’re doing!!!"
We responded:
"Hey Neighbor! Thank you for taking the time to leave us a kind review! "
Profile photo of Makaylah Sposato

Makaylah Sposato

October 30, 2024

5  out of  5
rating by Makaylah Sposato
"LOVE Brian Jones State Farm! They are very responsive to questions and phone calls, and really take care of their clients! The team is very friendly and seems to always be doing fun giveaways, contests, and very involved with the community! Give them a call!!!!"
We responded:
"Thank you Makayla!! We appreciate your kind words! "
Profile photo of Jakie Burgess

Jakie Burgess

October 28, 2024

5  out of  5
rating by Jakie Burgess
"Brian Jones and his staff are extremely nice, helpful, and informative when explaining insurance options. We have home, auto, and life insurance (which is difficult to talk about). Brian met with us and performed a detailed analysis of our financial needs in the event of a death. He helped make the process of application and underwriting a pleasant experience. We highly recommend Brian Jones State Farm for your insurance needs."
We responded:
"Thank you for such a kind review Mrs. Burgess!! I am thankful we sat down :-) - Brian"
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Ashley Stark

October 24, 2024

5  out of  5
rating by Ashley Stark
"Christi is AMAZING & so personable!! She takes the time to go over all of your options & explains things when you are unsure of something!!"
We responded:
"Yes, Christi IS amazing and a great asset to our team! Thank you for your business!!! Call us anytime!! "
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Dana Hall

October 23, 2024

5  out of  5
rating by Dana Hall
"Stephanie at Brian Jones - State Farm was so kind and helpful in getting our insurance swapped over! She was able to answer all of our questions and get us insured for more at a lower price! Go see Brian Jones - State Farm Insurance Agency for all of your insurance needs! You won’t regret it!"
We responded:
"Wow Dana! Thank you for your kind words and review! Steph is a gem at our office and we are so thankful for her! Welcome to the BJSF family! "
Profile photo of Farrin Holland

Farrin Holland

October 23, 2024

5  out of  5
rating by Farrin Holland
"After calling around to several insurance agents, I called Stephanie at Brian Jones and they took time going through every detail that others did not to help decide the perfect home and auto insurance for us. They were by far the cheapest and we didn’t have to sacrifice the integrity of our policy either."
We responded:
"So glad to hear this! Stephanie works so hard to help customers understand their policies and all the details! Welcome to the Brian Jones State Farm family! "
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Lauren Hinton

October 23, 2024

5  out of  5
rating by Lauren Hinton
"I just started my insurance with State Farm and I spoke with Ainslie. She was very helpful and so pleasant to speak with. She provided great service to me and is a great representative."
We responded:
"Hi Lauren! Thank you for your review! We are so glad to have Ainslie in the office working for us! She is great at what she does and we appreciate you allowing her to help take care of your insurance needs! Thank you! "
Profile photo of Kennedy Grace Chambers

Kennedy Grace Chambers

October 23, 2024

5  out of  5
rating by Kennedy Grace Chambers
"Absolutely fantastic experience with State Farm! From the moment I reached out for a quote, their customer service was top-notch. The agent took the time to understand my needs and provided me with a tailored policy that has both been affordable and comprehensive. Claims processing was smooth and hassle free— my claim was handled quickly, and I received my payout sooner than expected. I also appreciate their online tools in mobile app, which made managing my policy super convenient. Overall, State Farm has exceeded my expectations in every aspect. I feel secure and well taken care of with them as my insurance provider."
We responded:
"Thank you so much Kennedy! Your last sentence is what we strive to achieve...customers knowing the details of their policies and knowing we are here for you every step of the way! So thankful to hear that your claims process was smooth and hassle free! Thank you again! "
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Kaitlyn Greathouse

October 22, 2024

5  out of  5
rating by Kaitlyn Greathouse
"I love the personalities that work here! Great people and service!"
We responded:
"We do have some great employees! We pride ourselves on customer service and taking care of our customers each and every day! Thank you! "
Profile photo of Mary Meaghan St. John

Mary Meaghan St. John

October 22, 2024

5  out of  5
rating by Mary Meaghan St. John
"The staff with Brian Jones was so helpful, and answered all of my questions with no problem or hesitation!! highly recommend them!!"
We responded:
"Thank you Mary! We are always happy to help with your questions and/or concerns! Call us anytime! "
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Conner Cook

October 22, 2024

5  out of  5
rating by Conner Cook
"I have only heard of great service and great people from here!"
We responded:
"Thank you Conner! Thank you for your kind 5 star review!!! "
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William Brockett

October 22, 2024

5  out of  5
rating by William Brockett
"Good customer service, low prices!!"
We responded:
"Thank you so much! "
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sherry hughes

October 22, 2024

5  out of  5
rating by sherry hughes
"We have used them for many of years. We are always satisfied with them. The girls are very pleasant, they are always so helpful, and right on the point."
We responded:
"Thank you for your business Sherry!! We appreciate your review! "